Refund Policy

This Refund Policy explains the conditions under which refunds may be granted for purchases made on our website. By purchasing our services, you agree to the terms outlined below.

1. Digital Service Notice

Our services are delivered as digital products. Once the subscription is activated and access details have been provided, the service is considered delivered.

Due to the nature of digital content, refunds may not be available once the service has been activated, except in specific circumstances described below.

2. Eligibility for Refund

Refund requests may be considered under the following conditions:

• The service cannot be accessed due to a technical issue
• Login details were not delivered successfully
• The service is not functioning as described and the issue cannot be resolved by our support team
• Duplicate payment was made accidentally

Each request is reviewed individually.

We aim to provide assistance and resolve technical problems before considering a refund.

3. Non-Refundable Situations

Refunds are generally not provided in the following cases:

• Change of mind after activation
• Incorrect device setup or compatibility issues
• Internet connection problems on the user’s side
• Temporary service interruptions beyond our control
• Failure to read service description before purchase
• Dissatisfaction related to personal content preferences

We encourage users to review service details carefully before purchasing.

4. Trial Recommendation

We recommend using a trial option, when available, to evaluate service compatibility and performance before purchasing a longer subscription.

Testing the service beforehand can help ensure it meets your expectations.

5. Refund Request Process

To request a refund, please contact our support team with the following information:

• Order email address
• Date of purchase
• Description of the issue
• Screenshot if applicable

Requests should be submitted within a reasonable time after the issue occurs.

Contact email: support@ip-tvireland.shop

6. Processing Time

If a refund is approved, processing time may vary depending on the payment provider.

Refunds are typically processed within 5–10 business days.

We are not responsible for delays caused by third-party payment processors.

7. Chargebacks

Before initiating a chargeback, we encourage customers to contact our support team so we can resolve the issue quickly.

Unjustified chargebacks may result in suspension of access to our services.

8. Changes to This Policy

We may update this Refund Policy at any time to reflect changes in service or legal requirements.

Updated versions will be posted on this page with the revision date.

9. Contact Information

If you have questions about this Refund Policy, please contact:

Email: support@ip-tvireland.shop

Phone: +353 830819244